The client support that you can get from your cloud web hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical problem with an active account. Timely and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this is usually an indicator that you're ordering from a genuine web hosting provider and not from a reseller. When you purchase a hosting account through a company that doesn't own its servers and it can't access them directly, it is almost certain that you'll wait for a couple of days to have a response to any question, so your sites may remain offline for quite a while. However, a provider that provides various options for communication and has a technical support staff that is available all the time can assist you right away and help you limit or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the significance of receiving assistance without delay, so our cloud web hosting services feature 24/7 tech support plus various means of communication. If you don't have an account yet, you can easily phone us or come on our live chat and consult with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up obtaining a service which you can't use effectively. In case you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further analysis. Unlike the vast majority of providers out there today, we answer to all tickets within 1 hour, so you will not have to wait for a whole day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We are aware how crucial it is to get timely support, particularly if your site is not running properly for whatever reason. All our semi-dedicated plans feature 24/7 customer and tech support, consequently if something happens, you'll be able to use a number of methods to get in touch with us - telephone line with several local numbers around the world, live chat, email messages and support tickets. The first two options are for billing, pre-sales and general issues, so in case you don't have an account yet, for instance, you are able to find additional information about our services, or we will help you with less difficult technical issues. The next two methods are for strictly technical issues or everything which is more time-consuming due to the fact that it is easier to follow the communication between you and our support crew. The warranted max response time for them is just one hour, the typical one - 15-20 minutes, so you will not have to wait for an entire day so as to get support as you may need to do when using the services of other providers.

24/7 Customer Support in VPS Servers

Every single VPS server package that we provide features 24/7 customer and technical support, which means that in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to contact us anytime, even weekends and holidays. For your convenience, we offer different ways of communication - phone support with a couple of local numbers worldwide, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it will be much easier to keep track of what is going on. The maximum warranted response time for all email messages and tickets is sixty minutes, however it rarely takes that long to receive support. When you obtain the Managed Services upgrade that we offer, our administrators will also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server from our company, you are able to get in touch with us anytime using a number of channels and the maximum time that you'll have to wait for a response is up to one hour, so you can forget about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything related to the apps that are pre-installed on your server. To contact us about a technical issue, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail. In case you have any general questions or you would like to find out about our web hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the world. In case you'd like to receive help with third-party software that you cannot install or manage effectively, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.