There are several ways to contact the web hosting company whose services you are using, but the one that you will invariably find no matter which company you pick is a trouble ticket system. It is the least complicated channel of communication for different reasons. In case no client support engineer is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always be received. On top of that, you can copy & paste extensive bits of info without having to worry about typographical mistakes, and in case a given issue needs more time to be solved or a number of responses need to be exchanged, all the information will be in the exact same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your hosting provider is that they’re typically separate from the hosting platform, which implies that if you have to supply information or to adhere to guidelines, you will need to use no less than 2 separate admin consoles and this number may increase if you would like to manage a couple of domain names. Plus, many hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting come bundled with an integrated support ticket system, which is an indivisible part of our custom-created Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will permit you to manage everything connected with the hosting service itself in one place – payments, web files, emails, trouble tickets, etc., avoiding the need to use different admin consoles. In case you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with just several clicks without having to leave your hosting Control Panel. During the process, you can select a category and our system will offer you a number of educative articles, which will provide you with additional information and which may help you solve any given problem even before you post a ticket. We guarantee a response time of no more than one hour, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with our company and you would like to contact our client support team members, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of going through a totally different technical support platform like you’ll need to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket without any difficulty and to look through older tickets using a clever search filter. Plus, you will be able to read the relevant knowledgebase articles that our system will present to you on the basis of the problem category that you select for your new ticket. You can perform all of these procedures without signing out of your Hepsia Control Panel at any time, so in case you come across any complication or have a question, you can get in touch with our support engineers and solve the given issue in less than 1 hour via a single support platform.