If you’ve ever got any queries with regard to your web hosting package or you experience a problem with your sites, you will have to contact the web hosting provider’s help desk support team. It may not make any difference how swiftly they’ll respond when you have a generic question, but an issue like a blundered app update, for instance, may result in your website becoming damaged or invisible online. And the longer you have to wait for the support team to lend you a hand, the longer the site will be down. In case you offer goods or services online, any outage will affect your website unfavorably and you may lose existing or potential customers. Lots of web hosting providers, mainly resellers, respond to tickets and emails within twenty four hours, but in the digital space that’s much too long, as customers will rarely revisit a site that’s not functioning properly over a prolonged interval.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can forget about waiting for hours on end, or even one whole day, to get an answer to a trouble ticket or an e-mail. Regardless of when you get in touch with us, we’ll get back to you within less than 60 minutes with any pre-sales or technical enquiries that you may have. In reality, our real reaction time rarely exceeds 20-30 minutes. Since we’re at your disposal 365 days a year, you’ll always obtain help in a well-timed fashion and we realize how vital that is in the digital era. Shortly after you contact us, we’ll answer your inquiries. In case you encounter any technical issue, we’ll take care of it on your behalf, or we will supply you with all the required information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk staff members are available all the time and they’ll respond to any ticket that you submit through your web hosting Control Panel within only one hour. The ticket response time is guaranteed no matter if you have a generic enquiry concerning your semi-dedicated server or you stumble upon a certain challenge and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available night and day to address any general, technical or billing issue. In case you contact us about anything that is within our capabilities, we will solve it before we reply to you, so you won’t have to wait around for hours or even days while the problem remains. In case there’s something that you need to do on your end, we’ll give you the needed details – what workable solutions to try, what steps to take, etc.