Although this isn't the keyfactor to help you identify a trustworthy cloud web hosting supplier from a bad one or a reseller from a real provider, the option to call and consult with a live person is a sign that you aren't working with a one-person company and that you'll be able to get in touch with someone if you need support. The phone support for hosting services may vary from basic to expert, therefore the issues which can be resolved with a phone call differ depending on the specific supplier. In most cases, these matters are more basic and feature billing or 1st level technical issues as more difficult tasks often need a support ticket where both you and the sysadmins can track what is going on with a specific issue. Still, having the option to call your supplier will save you considerable time and efforts for the countless small things that will eventually appear when you manage your website hosting account.

Phone Support in Cloud Web Hosting

Since we have live telephone support 14 hrs per day, you'll be able to contact us and talk with our customer support agents to learn more about all of the cloud web hosting that we supply and ensure that our servers match the system requirements for your sites prior to buying anything. For your convenience, we have telephone numbers on three continents so that you're able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already a customer, you'll be able to call us about general and billing matters, and even about some tech issues. In case the problem is strictly technical or it needs longer time to handle, you will have to go through our ticketing system, that will allow both you and our tech support team to keep track of the details given by either side.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we provide feature real-time phone support for 14 hours every day. In case you are not sure which package is appropriate for your web sites, you'd like to find out more about a plan's features or you're looking for any other type of info on our services, you can call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our customer support representatives will assist you. In case you currently have an account, you'll be able to contact us about sales and general matters, although we are usually able to assist with a lot of technical issues as well. For strictly tech troubles you will have to use our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the better option in case the trouble needs more time to be solved or it has to be escalated to our sysadmins.