Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
We offer a sixty–minute response guarantee for each ticket or e–mail that you submit to the customer care team. We will quickly answer all typical queries and forward the case to our server administrators if additional assistance is needed. If you make use of our Managed Services package, we’ll execute any of the included services at a time that has been agreed upon upfront.
An Outstanding Support Service
Our technical support staff will be at your disposal 24/7/365 should you require help working with our Online Control Panel or with any of the apps that we preinstall for your convenience on the server. What is more if you require help with all the day–to–day admin tasks on your server, you can check out the Managed Services package, that includes data backup hard disk drive space, OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting procedures, etc.
An Intuitive Help Section
Every dedicated web hosting plan comes with our free–of–charge Online Control Panel, which offers a fully detailed knowledge base and a group of how–to video tutorials. Whenever you require help while working with the Online Control Panel, just click on the Help or Videos buttons in the top right corner.