1 hour ticket response
We are committed to delivering a swift and appropriate response to each trouble ticket posted by a user. Our skilled customer care staff representatives will examine your request and will offer you the best solution. We offer a 1–hour response time guarantee for all trouble tickets. In fact, our average helpdesk ticket response time has proved to be twenty minutes.
A Top–Class Customer Care Service
We have a team of web hosting support technicians who are ready to respond to all your questions every time you require support. Almost all our customer service technicians have lots of years of experience in the cloud web hosting sector, which implies that you can constantly depend on rapid and in–depth answers to your questions.
An Easy–to–Navigate Help Center
Incorporated into the Online Control Panel is an easy–to–navigate Help Center, which features different information sources. You can search through a regularly updated knowledgebase offering web hosting account management articles and web site administration articles, check out the how–to video tutorials or have a look at the F.A.Q. section.